Tuesday, 27 February 2007
Fun with Apple's sucky policies part II
« Minor patch build available | Main | Meldware joins Java.net »So I can barely concentrate due to this cold :-/. Three year olds in daycare are vectors for disease. I've been sick more this winter than any year prior. Anyhow I waited till near the last day to get my car inspection done. I don't mean the last day of the month marked but the last day before they fine you. For those of you planning to castigate me for this, realize that I did more driving to get my environmental/safety inspection done on my 2004 Civic Hybrid with 15000 miles on it than I had in the past several months added together. I procrastinate this because I don't drive very often.
Since the day was shot anyhow and I was having hacking coughing fits, I made an appointment and went to the Apple store to get my keyboard fixed. I got there 10 minutes early although they only requested 5 and waited. The pimply faced teenager at the desk didn't acknowledge me for 30 minutes and only because I asked "was I supposed to sign in or something" to which she replied "no we see you, we'll get to you when we can" or something very similar. I prepared my laptop by booting to OS X (first time in many months) and opening text pad with the text "My left key does not work" and put the cursor in the middle. At ~11:40 (my appointment was 11:00) the pimply one looked at my laptop, attempted to press the left key and then asked if there was liquid damage. I said "no and if there were then more than JUST the left key would fail", she told me "we have to ask that". Okay first, if any manufacturer EVER asks you this question and the answer is yes...LIE. Not because you're a bad person but because they just want to weasel out of helping you. In my case any liquid damage would have been from the condensation from my body heat and cold days. She confirmed what I knew in my heart to be true, that they would need to order the part and that they'd completely wasted my time so that the pimply one could press the left key herself being qualified in Mac word processing (there are some people who give off that "I didn't learn to use computers until last year" vibe). So the "genius" (who wasn't especially deserving of my scorn but its kind of like "letters to the King" when its really parliament that screwed you over) ordered me a keyboard and gave me something useless to sign and told me they would contact me in the future if said keyboard arrived (meaning never and I'll have to call and nag them). So I dropped off the car, saw this weird movie 23 and got new contacts (I'm going even blinder).
Apple, quit trying to catch me ridin' dirty and send me a freaking keyboard and some instructions and I'll install it myself. I doubt it takes a "genius" to do.
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